The Importance of Punchlist Communication

The Importance of Punchlist Communication

Every project will eventually lead to the punchlist phase and this phase can
be a stressful time for both homeowners and contractors. The attitudes held of
this phase can either make or break a relationship.

Ideally, the contractor would have had a conversation at the beginning of
the project explaining to the homeowner how this phase can be an often slow and
frustrating time. It is very important that the contractor educate their
clients upfront of what to expect while emotions and stress are not yet involved.

Touch ups can involve multiple specialized teams and replacement materials
could have long lead times to contend with. Some tasks must be completed in a certain
sequence and at times it may appear that zero progress is being made on the
job. It is the contractor’s responsibility to keep the clients informed and to instill
a sense of trust that the project is still being controlled.

We understand that our clients will have fresh eyes to the project and we
view them as a key team member that will help us deliver an outstanding
product. We stand by our work and follow up after our clients have moved in and
have had some time to really utilize their space. Occasionally we will discover
some extra touch ups that were missed during our final walkthrough and we
mobilize quickly to tackle them.

The punchlist phase doesn’t have to be a dreaded finale and can be viewed as
an exciting one that is getting you closer to a superb product to be enjoyed
and to be proud of.